Shipping Policy
Effective Date: 6th October, 2026
This Shipping Policy applies to the tablets and receipt printers that restaurants buy from KnotKitchen.
1. What We Ship and Where
KnotKitchen sells tablets and receipt printers to restaurants that use KnotKitchen, at the prices on the pricing page and in the app. We deliver to serviceable locations in India.
2. Ordering and Payment
The owner orders a device from Billing in the KnotKitchen POS, giving a contact name, a 10-digit mobile number and the full delivery address with its 6-digit PIN code. The device is paid for online, by UPI, card or netbanking, when it is ordered (not from the KnotKitchen Wallet).
3. Shipping Charges
There is no separate shipping charge. The price shown includes GST and delivery to a serviceable address.
4. Order Status and Tracking
Billing in the app shows each device order's status:
- Requested: paid. You can still cancel it for a full refund (see the Refund & Cancellation Policy).
- Accepted: KnotKitchen is preparing it, and you can no longer cancel it.
- On the way: dispatched. The courier, tracking number or link, and expected delivery date are shown.
- Delivered: handed over and set up.
Any delivery date we give is an estimate. Delivery may be delayed by courier or logistics issues, an incorrect or incomplete address, weather, government restrictions, regional disruptions or other circumstances beyond KnotKitchen's reasonable control.
5. Addresses We Cannot Deliver To
If we cannot deliver to the address given, we will contact you. If the order still cannot be delivered, KnotKitchen cancels it and refunds it as the Refund & Cancellation Policy describes.
6. Delivery, Ownership and Damage
Ownership and risk pass to the restaurant on delivery. If a package looks damaged when it arrives, note it with the courier if you can, take photographs, and tell KnotKitchen support within 7 days of delivery. A device that is dead on arrival or becomes faulty within 7 days of delivery is replaced as the Return Policy describes.
7. Contact
For shipping-related questions:
KnotKitchen
Email: support@knotkitchen.com
Phone: +91 8062177510